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Shipping Policy


The Short Version:

  • Orders over $50 qualify for free shipping in the continental U.S.
  • Orders under $50 now have a $5 flat-rate shipping option.
  • Free and $5 flat rate shipments will go via Guided's choice of UPS Ground or U.S. Postal Service.
  • Orders placed before 12 noon Pacific Time often ship the same day.
  • Please call us if you have tight schedules you are working with.
  • You are responsible for international import duties and third party brokerage fees.
  • Most international UPS shipments require a signature.

Estimated Time-in-Transit for UPS Ground

guided time in transit

These zones represent estimated shipping times as provided by UPS. If you require a specific arrival date please consider the expedited shipping methods presented during checkout.

The Long Version:
In most cases Guided entrusts UPS with our domestic small package shipping.  However, we reserve the right to ship via alternative methods such as FedEX, USPS and LTL freight when it makes more economic sense.  Our global clients receive their orders through trustworthy USPS Priority International or UPS International Economy.

We offer everyday free shipping via Ground shipping on all orders over $50 that are shipped within the continental U.S. Otherwise, shipping costs are calculated based on an estimated order weight, number of packages, distance and delivery method.

International orders may incur import duties or third party brokerage fees that are beyond our control. These additional charges are the customer’s responsibility.

Please note that UPS requires a recipient signature for most international deliveries.

Outside of very busy times, we make every attempt possible to ship same-day for orders received by 10 a.m. Pacific Standard Time, Monday through Friday, excluding holidays.

However, in some cases we do require up to two (2) business days to process and ship orders.  If there is a delay in processing your order beyond two (2) business days, we will get in touch to discuss options.

Customers facing a tight schedule can call 206.432.8020 between 8 a.m. and 5 p.m. to confirm same-day shipping.

For detailed information, contact our customer service guides at 206.432.8020 or email at


Holiday Schedule 2015

Please be advised that due to unusual call volumes and the UPS holiday schedule, Guided may have longer than normal delivery times for holiday periods during 2015. If you need your products urgently, please email us at to find out when your items can ship, or if the UPS schedule is unclear.

UPS Closures for Guided
Memorial Day  May 25, 2015
Independence Day July 4, 2015
Labor Day September 7, 2015
Thanksgiving Day November 26, 2015
Day after Thanksgiving November 27, 2015
Christmas December 25, 2015
New Year's Eve December 31, 2015
New Year's Day January 1, 2016