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Shipping Policy

The Short Version:

  • Orders placed before 12 noon Pacific Time often ship the same day.
  • Please call us if you have tight schedules you are working with.
  • You are responsible for international import duties and third party brokerage fees.
  • Most international UPS shipments require a signature.

Estimated Time-in-Transit for UPS Ground

guided time in transit

These zones represent estimated shipping times as provided by UPS. If you require a specific arrival date please consider the expedited shipping methods presented during checkout.

The Long Version:
In most cases Guided entrusts UPS with our domestic small package shipping.  However, we reserve the right to ship via alternative methods such as FedEX, USPS and LTL freight when it makes more economic sense.  Our global clients receive their orders through trustworthy USPS Priority International or UPS International Economy.

We offer everyday free shipping via Ground shipping on all orders over $50 that are shipped within the continental U.S. Otherwise, shipping costs are calculated based on an estimated order weight, number of packages, distance and delivery method.

International orders may incur import duties or third party brokerage fees that are beyond our control. These additional charges are the customer’s responsibility.

Please note that UPS requires a recipient signature for most international deliveries.

Outside of very busy times, we make every attempt possible to ship same-day for orders received by 10 a.m. Pacific Standard Time, Monday through Friday, excluding holidays.

However, in some cases we do require up to two (2) business days to process and ship orders.  If there is a delay in processing your order beyond two (2) business days, we will get in touch to discuss options.

Customers facing a tight schedule can call 206.432.8020 between 8 a.m. and 5 p.m. to confirm same-day shipping.

For detailed information, contact our customer service guides at 206.432.8020 or email at info@guidedproducts.com.

 

Holiday Schedule 2014

Please be advised that due to unusual call volumes and the UPS holiday schedule, Guided will have longer than normal delivery times for the remainder of 2014. If you need your products urgently, please email us at info@guided.co to find out when your items can ship, or if the UPS schedule is unclear.

UPS Schedule for Guided

You can view the UPS year-end holiday schedule here (PDF).

Wednesday December 24 - Parcel pickup deadline has ended.
Thursday December 25 - No service
Friday December 26 - Limited shipments
Monday December 29 - Normal shipments
Tuesday December 30 - Normal shipments
Wednesday December 31 - No service
Thursday January 1 - No service
Friday January 2 - Normal shipments